It is agreed that the Temporary Worker shall provide the Services for the Client in accordance with these Terms which is a contract for services.
1. Definitions and interpretation
1.1 In these Terms, unless the context otherwise requires, the following definitions shall apply:
“Agreed Deductions” means any deductions the Temporary Worker has agreed can be made from their pay.
"Application Documents" means any documentation, application form or other written information provided by the Temporary Worker to the Company about the experience, training, qualifications, authorisations and general suitability of the Temporary Worker for performing the Services.
"Assignment" means each assignment from time to time agreed by the parties in accordance with these Terms, the details of which Assignment shall be sent out in the Booking Confirmation.
"Assignment Requirement" means details of services and experience and qualifications any potential client including the Client may require.
"Booking Confirmation" means details of an Assignment in respect of which the Temporary Worker's services are engaged.
"AWR" means the Agency Workers Regulations 2010 as amended and updated from time to time.
"Business Day" means any day (other than Saturday or Sunday) on which clearing banks are open for business in London.
"Client" means the Client named in the Booking Confirmation.
"Client's Group" means the Client, any body corporate of which the Client is a subsidiary (as defined in section 1159 of the Companies Act 2006), any other subsidiary of such body corporate and any subsidiary of the Client.
"Client's Systems" means Systems made available by the Client to the Temporary Worker for use in relation to the Services.
“Company” means Pulse Healthcare Ltd, a company incorporated and registered in England and Wales with company number 03156103 whose registered office is at 9 Appold Street, London, United Kingdom, EC2A 2AP.
"Company's Group" means the Company, any body corporate of which the Company is a subsidiary (as defined in section 1159 of the Companies Act 2006), any other subsidiary of such body corporate and any subsidiary of the Company.
"Conduct Regulations" means the Conduct of Employment Agencies and Employment Businesses Regulations 2003 as amended and updated from time to time.
"Data Protection Laws" means any applicable laws and regulations in any relevant jurisdiction relating to the use or processing of personal data including: (i) EU Regulation 2016/679 as it forms part of the law of England and Wales by virtue of section 3 of the European Union (Withdrawal) Act 2018 (the "UK GDPR"); (ii) the Data Protection Act 2018 ("DPA"); and (iii) the Privacy and Electronic Communications (EC Directive) Regulations 2003; in each case, as updated, amended or replaced from time to time.
“Deductions” means any deductions which the Company may be required by law to make and in particular in respect of PAYE pursuant to Sections 44-47 of the Income Tax (Earnings and Pensions) Act 2003 and Class 1 National Insurance Contributions.
“Emoluments” means any pay in addition to the Qualifying Payment Rate.
"End User" means any client or customer of the Client for whom, or at whose premises, the Services are performed under these Terms.
"Force Majeure" means an event which is beyond the reasonable control of the party affected and which has the effect that that party is prevented from performing its obligations under these Terms including, but not limited to: acts of God, expropriation or confiscation of facilities, any form of Government intervention or action, war, hostilities, rebellion, terrorist activity, local or national emergency (including an emergency service to a hospital), sabotage or riots, and floods, fires, explosions or other catastrophe, global or national epidemics, pandemics, outbreak or other crisis. Force Majeure does not include:
(a) failure to adequately to test any equipment supplied by a third party or other service component prior to installation, or any consequence of any such failure or;
(b) strikes or other industrial action;
(c) failure to secure materials or resources; or
(d) any events which could be reasonably foreseen by either party having regard to their obligations under these Terms.
"Good Industry Practice" means the exercise of the skill, diligence, prudence, foresight and judgment which would be expected from a suitably skilled and experienced person engaged in the same type of Services, applying the best standards currently generally applied in the healthcare industry.
"Loss" means any demand, contribution, claim, action, proceeding, liability, loss, damage, costs, expenses, tax, national insurance contributions (to the extent permitted by law) and charges and any related penalties, fines or interest whatsoever whether founded in statute, contract, tort or otherwise made or brought against or incurred (including without limitation all losses, liabilities and costs incurred as a result of defending or settling any claims).
“Payment Rate” means, unless and until the Temporary Worker has completed the Qualifying Period, the rate of pay which will be paid for each hour worked during an Assignment (to the nearest quarter hour) weekly in arrears, subject to Deductions and any Agreed Deductions, as set out in the relevant Booking Confirmation.
“Period of Extended Hire” means any additional period that the Client wishes the Temporary Worker to be supplied for beyond the duration of the original Assignment or series of assignments as an alternative to paying a Transfer Fee.
“Qualifying Payment Rate” means the rate of pay which will be paid to the Temporary Worker if and when s/he completes the Qualifying Period. Such rate will be paid for each hour worked during an Assignment (to the nearest quarter hour) weekly in arrears, subject to Deductions and any Agreed Deductions and shall be as notified to the Temporary Worker at least 24 hours before the Temporary Worker completes the Qualifying Period.
"Qualifying Period" means 12 calendar weeks or more such that the Temporary Worker completes the qualifying period in accordance with Regulation 7 of the AWR;
"Relevant Period” means the later of (a) the period of 8 weeks commencing on the day after the last day on which the Temporary Worker worked for the Client having been supplied by the
Company; or (b) the period of 14 weeks commencing on the first day on which the Temporary Worker worked for the Client having been supplied by the Company or 14 weeks from the first day of the most recent Assignment where there has been a break of more than 6 weeks (42 days) since any previous assignment.
"Systems" means telecommunications systems, IT systems and security systems.
“Temporary Worker” means the individual identified as such in the Booking Confirmation.
"Terms" means the agreement between the Company and the Temporary Worker comprising the terms set out in this document including any Booking Confirmation relating to the relevant Assignment.
“Transfer Fee” means the fee payable by the Client to the Company in accordance with clause 3.9, as permitted by Regulation 10 of the Conduct Regulations.
"Vulnerable Person" means any person who by reason of age, infirmity, illness, disability or any other circumstances is in need of care and attention and includes any person under the age of 18.
"Work Results" means any item of work carried out and delivered pursuant to these Terms as part of or arising out of the Services.
“WTR” means the Working Time Regulations 1998
1.2 Each term starting with a capital letter and not defined in clause 1.1 or elsewhere in these Terms is as defined in the Booking Confirmation.
1.3 Any reference, express or implied, to an enactment includes a reference to that enactment as from time to time amended, modified, extended, re-enacted, replaced or applied by or under any other enactment (whether before or after the date of issue of these Terms) and all subordinate legislation made (before or after the date of issue of these Terms) under it from time to time.
1.4 Where the context permits, words denoting:
(a) persons shall include bodies corporate and unincorporated associations of persons;
(b) the singular shall include the plural and vice versa; and
(c) one gender shall include any gender.
1.5 The Temporary Worker acknowledges and agrees that these Terms shall apply on and from the Assignment start date (“Start Date”) and for the term of the relevant Assignment. For the avoidance of doubt, these Terms terminate once an Assignment ends (being either the end date (“End Date”) or where the Assignment has been terminated in accordance with clause 9 or otherwise as provided under the Booking Confirmation, the relevant termination date). Once these Terms terminate:
(a) the Temporary Worker shall automatically cease to be engaged by the Company
(b) there shall be no ongoing obligations between the parties in relation to the provision of services or making work available and paying for it, and
(c) the Company shall not be under any obligation to find or offer work to the Temporary Worker.
1.6 In the event of any conflict or inconsistency between the Booking Confirmation and the terms in this main agreement the terms of the Booking Confirmation shall take precedence.
1.7 Where the Services are, at the request of the Company or the Client, performed wholly or in material part at the premises and/or for the benefit of an End User then all references in these Terms to the "Client" shall be deemed to include such End User, provided that this clause 1.7 shall be severable and shall not apply to the extent that it would otherwise render any provision of these Terms void or unenforceable.
2. Temporary Worker's obligations
2.1 The Temporary Worker is not obliged to accept any Assignment offered by the Company but if the Temporary Worker does accept an Assignment, throughout the Assignment and afterwards where appropriate, the Temporary Worker shall:
(a) supply the Services in accordance with Good Industry Practice at all times taking responsibility for the way in which the Services are performed;
(b) co-operate with the Client’s reasonable instructions and accept the direction, supervision and control of any responsible person in the Client’s organisation;
(c) observe any relevant rules and regulations of the Client’s establishment (including normal hours of work) to which attention has been drawn or which the Temporary Worker might reasonably be expected to ascertain;
(d) deliver completed timesheets (in a form approved by the Company and to whomever the Company states the Temporary Worker shall deliver the timesheet to) at the end of each week of an Assignment (or at the end of the Assignment where it is for a period of 1 week or less or is completed before the end of a week) to indicate the number of hours worked during the preceding week (or such lesser period); and
(i) shall contact the Company immediately if it envisages or is experiencing any problems which may delay or have delayed the delivery of timesheets to the Client in accordance with this clause 2.1(d);
(ii) acknowledges that failure by the Temporary Worker to deliver and return any timesheet may delay payment to the Temporary Worker while the Company makes enquiries to verify the hours worked and the reasons that the Client has refused to sign a timesheet in respect of those hours. This may delay any payment due to the Temporary Worker. The Company shall make no payment to the Temporary Worker for hours not worked; and
(iii) confirms that, the Temporary Worker is aware that it could be a criminal offence to falsify any timesheet, for example by claiming that the Services were supplied for hours for which they were not in fact supplied;
(e) provide the Services from the Start Date until the End Date during the hours set out in the Booking Confirmation;
(f) comply with all health and safety, site and security regulations applicable at the Location(s) to the extent that they apply to the type of work required for the provision of the Services;
(g) comply with all the Client's regulations, policies and protocols as notified by the Client, and/or the Company from time to time except where such regulations and policies relate solely to employees of the Client;
(h) comply with the Client's IT security policies and protocols when accessing or using the Client's Systems (which it may only do with the consent of the Client);
(i) not engage in any conduct detrimental to the interests of the Company or the Client, including, without limitation, any conduct likely to bring the Company or the Client into disrepute;
(j) supply to the Company copies of any relevant qualifications or authorisations that the Temporary Worker is required by the Client of by law or any professional body to have in order to provide the Services to the Client;
(k) not commit any act or omission constituting unlawful discrimination against or harassment of any member of the Company's or the Client's staff;
(l) not at any time divulge to any person, nor use for his or her own or any other person’s benefit, any Confidential Information relating to the Client’s or the Company’s employees, patients, business affairs, transactions or finances;
(m) on completion of the Assignment or at any time when requested by the Client or the Company, return to the Client or where appropriate, to the Company, any Client property or items provided to the Temporary Worker in connection with or for the purpose of the Assignment, including, but not limited to any equipment, materials, documents, swipe cards or ID cards, uniforms, personal protective equipment or clothing;
(n) comply with any codes of conduct and/or regulations applicable to the profession of the Temporary Worker including, but not limited to, the administration of drugs and sterile techniques, the General Medical Council's publication 'Good Medical Practice' or codes of conduct for the Nursing and Midwifery Council and the Health and Care Professions Council, relating to the conduct of practitioners if applicable;
(o) not accept gifts from clients, individuals or their families when carrying out the Assignment;
(p) where required, attend the minimum number of meetings specified in the Booking Confirmation;
(q) inform the Company as soon as reasonably practicable and before the 37 hours of work are completed if the Temporary Worker will work longer than the normal hours for the Client's organisation in any given week or in any event more than 37 hours in any given week.
(r) not without the prior written consent of the Company undertake or perform services outside of the United Kingdom.
2.2 Where the Assignment involves working with any Vulnerable Persons, the Temporary Worker shall also supply to the Company a full copy of an up-to date Disclosure and Barring Service certificate and where the Disclosure and Barring Service Update Service has been utilised, evidence to show the DBS remains current will be required and a minimum of two references from persons who are not related to the Temporary Worker.
2.3 The Temporary Worker agrees that the Company may request additional information from the Temporary Worker and from any professional body of which the Temporary Worker is a member.
2.4 If the Temporary Worker accepts any Assignment offered by the Company, as soon as possible prior to the Start Date and during the Assignment (as appropriate) and at any time at the Company's request, the Temporary Worker shall:
(a) inform the Company of any Calendar Weeks prior to the Start Date and/or during the Assignment in which the Temporary Worker has worked in the same or a similar role with the relevant Client via any third party and which the Temporary Worker believes count or may count toward the Qualifying Period;
(b) provide the Company with all the details of such work, including (without limitation) details of where, when and the period(s) during which such work was undertaken and any other details requested by the Company; and
(c) inform the Company if, since 1 October 2011, the Temporary Worker has prior to the Start Date (and/or during the Assignment) carried out work which could be deemed to count towards a continuous employment (by reason of end of one assignment and commencement of another being deemed not to break continuity or in accordance with Regulation 9 of the AWR) because s/he has:
(i) completed two or more assignments with the Client;
(ii) completed at least one assignment with the Client and one or more earlier assignments with any member of the Client's Affiliate; and/or
(iii) worked in more than two roles during an assignment with the Client and on at least two occasions worked in a role that was not the same role as the previous role;
(d) inform the Company at least 1 week prior to the commencement of the Assignment or shift if the Temporary Worker is unable for any reason to attend work during the course of an Assignment. In the event that it is not possible to inform the Company within these timescales, the Temporary Worker should alternatively inform the Client and then the Company as soon as possible; and
(e) notify the Company without delay if, either before or during the course of an Assignment, the Temporary Worker becomes aware of any reason why the Temporary Worker may not be suitable for an Assignment.
2.5 Subject to clause 2.6 below, the Temporary Worker shall take out public liability and professional indemnity insurance policies with reputable insurers to cover the Temporary Worker's liabilities that may arise under or in connection with these Terms. This clause shall not apply to healthcare assistants or care and support workers.
2.6 Where the Temporary Worker is a surgeon, physician, doctor, dentist, nurse or midwife or other allied healthcare professional (including a social worker) or a registered health professional then the Temporary Worker must (at their own expense) belong to and subscribe to and be insured by:
(a) the Medical Defence Union or Medical Protection Society or other equivalent organisation (in the case of a surgeon, physician, doctor or dentist);or
(b) the Royal College of Nursing or other equivalent organisation (in the case of a nurse); or the Royal College of Midwives or other equivalent organisation (in the case of a midwife); or
(c) other similar insurance scheme such as Unison, GMB, BACP or a private provider like Lloyds (for other registered health professionals) and that the insurance scheme covers all the Temporary Worker's liabilities which may arise under or in connection with these Term.
In the event that the Temporary Worker does not have such insurance cover the Temporary Worker must inform the Company immediately and not provide any Services and/or shall immediately cease providing any Services.
2.7 The insurance cover referred to in clause 2.5 and 2.6 above shall, unless a lower amount has been previously agreed by the Company in writing, not be less than:
(a) £10million for any doctor;
(b) £3 million for all other roles.
2.8 The Temporary Worker shall on request supply to the Company the relevant insurance certificates for any insurance required in accordance with clause 2.5 and/or 2.6 (the "relevant insurance policies") giving details of cover and/or evidence that the relevant premiums have been paid.
2.9 The Temporary Worker shall comply with all terms and conditions of the relevant insurance policies at all times. If cover under the relevant insurance policies shall lapse or not be renewed or be changed in any material way or if the Temporary Worker becomes aware of any reason why the cover under the relevant insurance policies may lapse or not be renewed or be changed in any material way, the Temporary Worker shall notify the Company without delay and shall not provide any Services and/or shall immediately cease providing any Services.
2.10 The Temporary Worker acknowledges that any breach of the obligations set out in this clause 2 may cause the Company to suffer loss and that the Company reserves the right to recover such losses from the Temporary Worker.
3. Assignments and Information to be provided
3.1 The Company will advertise or otherwise communicate ("advertise") Assignment Requirements on the Company’s website.
3.2 The Temporary Worker may apply for any suitable Assignment from time to time as advertised by the Company and if the Temporary Worker decides to apply, he/she shall do so in accordance with the application process detailed in the relevant Assignment Requirement.
3.3 The Temporary Worker shall supply the relevant Application Documents when applying for suitable Assignments.
3.4 The Temporary Worker acknowledges that the nature of temporary work means that there may be periods when no suitable work is available and agrees that:
(a) the Company advertises Assignments and it is the responsibility of the Temporary Worker to determine their suitability to providing the services detailed in the Assignment Requirement;
(b) once the Temporary Worker has applied for an Assignment, whether or not the Assignment is of the work to be offered to the Temporary Worker shall be determined solely by the Company; and
(c) the Company shall incur no liability to the Temporary Worker should it:
(i) fail to offer advertised Assignments suited to the Temporary Worker's skillset; or
(ii) fail to offer Assignments to the Temporary Worker following the Temporary Worker's application.
3.5 At the same time as an Assignment is offered to the Temporary Worker the Company shall provide the Temporary Worker with a Booking Confirmation setting out the following:
(a) the identity of the Client, and if applicable the nature of their business;
(b) the date the Assignment is to start and how long the Assignment will last or is expected to last;
(c) the type of work, location (provided that this will not be outside the United Kingdom) and hours during which the Temporary Worker would be required to work;
(d) the Payment Rates and any expenses payable by or to the Company;
(e) any risks to health and safety known to the Client in relation to the Assignment and the steps the Client has taken to prevent or control such risks; and
(f) what experience, training, qualifications and any authorisation required by law or a professional body the Client considers necessary or which are required by law to work in the Assignment.
3.6 Where such information is not given in paper form or by electronic means it shall be confirmed by such means by the end of the third Business Day (excluding Saturday, Sunday and any Public or Bank Holiday) following, save where:
(a) the Temporary Worker is being offered an Assignment in the same position as one in which the Temporary Worker has previously been supplied within the previous 5 Business Days and such information has already been given to the Temporary Worker and remains unchanged; or
(b) subject to clause 3.7, the Assignment is intended to last for 5 consecutive Business Days or less and such information has previously been given to the Temporary Worker before and remains unchanged, the Company needs only to provide written confirmation of the identity of the Client and the likely duration of the Assignment.
3.7 Where the provisions of clause 3.6(b) are met but the Assignment extends beyond the intended 5 consecutive Business Day period, the Company shall provide such information set out in clause 3.3 to the Temporary Worker in paper or electronic form within 8 days of the start of the Assignment.
3.8 For the purpose of calculating the average number of weekly hours worked by the Temporary Worker on an Assignment for the purposes of the WTR, the start date for the relevant averaging period shall be the date on which the Temporary Worker commences the Assignment and for the avoidance of doubt time spent travelling to and from the Client's premises, lunch breaks and other rest breaks do not count as part of working time for the purposes of the WTR.
3.9 If, before or during the Assignment or during the Relevant Period, the Client wishes to engage the Temporary Worker directly or through anyone other than the Company, the Temporary Worker acknowledges that the Company will be entitled either to charge the Client a Transfer Fee or to agree a Period of Extended Hire with the Client at the end of which the Temporary Worker may be engaged directly by the Client or other third party without further charge to the Client. In addition the Company will be entitled to charge a Transfer Fee to the Client if the Client introduces the Temporary Worker to a third party who subsequently engages the Temporary Worker, directly or indirectly, before or during an Assignment or within the Relevant Period.
3.10 If the Temporary Worker has completed the Qualifying Period on the Start Date or at any time during the Assignment, and if the Temporary Worker is entitled to any terms and conditions relating to the duration of working time, night work, rest periods and/or rest breaks under the AWR which are different and preferential to rights and entitlements relating to the same under the WTR, any such terms and conditions, the Company shall confirm at least 24 hours in advance what those updated terms and conditions shall be and these shall be implemented by the Company upon such completion of the Qualifying Period.
4. Payment of fees
4.1 Subject to clause 2.1 and subject to the Temporary Worker performing the Services in accordance with these Terms, the Company shall pay the Temporary Worker fees calculated on the basis of the Payment Rates or (as applicable) the Qualifying Payment Rates , (the "Fees") by bank transfer in arrears in accordance with the timescales set out in the Booking Confirmation.
4.2 The Temporary Worker shall only be entitled to receive Fees based on rates other than the Normal Rate where the Client has authorised the relevant work to be done at such rates or the Qualifying Payment Rate applies.
4.3 The Company will (as required by law) deduct PAYE income tax, any employee Pension Act contributions and National Insurance contributions and social security levies (if any) from the Fees and will remit such sums to the appropriate authorities.
4.4 The Payment Rates/Qualifying Payment Rates are inclusive of all fees, bonuses, commission, holiday pay or other Emoluments referable to the Assignment, whether payable under contract or otherwise, but excluding those payments or rewards as listed in Regulation 6(3) of the AWR. Details of how holiday pay is calculated will be set out in the Booking Confirmation.
4.5 When breaking down how the Temporary Worker receives its Fee, the Company may be required to not only ensure that the overall Fee that the Temporary Worker receives is not less than a "comparable employee" within the meaning of Regulation 5(4) of the AWR (including any individual working for and under the supervision and direction of the Client and engaged in the same or broadly similar work as the relevant Temporary Worker having regard, where necessary, to whether they have the same level of qualification and skills ("Deemed Comparator")), but also that each individual component of Pay (as defined under the AWR) that the Temporary Worker receives is no less than what a Deemed Comparator receives.
4.6 Whilst the Company is confident that the Temporary Worker's Fee covers aggregate pay at a rate that is higher than a Deemed Comparator's aggregate pay, it may not always be clear to the Company how each individual component is paid to the Comparator. However, where it becomes apparent that employment tribunals take the view that each individual component of Pay is to be treated separately and/or the Company receives detailed information from the Client or any other relevant person about the individual components of Pay then the Company shall be entitled at any time to reissue the Temporary Worker's payslip, detailing and separating out how much of each component of Pay is paid to the Temporary Worker.
4.7 Where the Temporary Worker is entitled to a performance related bonus, the Temporary Worker will comply with any requirements of the Company or the Client relating to the assessment of the Temporary Worker's performance for the purpose of determining entitlement and amount of such bonus. If the Temporary Worker satisfies the relevant assessment criteria, the Company will pay the Temporary Worker the bonus less any deductions that the Company is required to make by law on a conditional accelerated benefits basis and will therefore be rolled up within the Temporary Workers weekly pay.
4.8 Subject to the terms of these Terms, the Company undertakes to pay monies due to the Temporary Worker in respect of the Services carried out by the Temporary Worker under these Terms whether or not the Company has received a corresponding payment from the Client in respect of such Services.
4.9 Unless otherwise agreed in writing, the Temporary Worker shall not be entitled to claim from the Company (or the Client) any expenses incurred in connection with the performance of the Services.
4.10 If the Company has reason (whether at the request of the Client or otherwise) to undertake an investigation into the Temporary Worker's performance or conduct, the Temporary Worker will be restricted from working without pay and the Temporary Worker will have no right to earn or receive any Fees during the period of any such suspension. The Temporary Worker acknowledges that he/she is paid only for work actually carried out during the Assignment and that in the event that any investigation does not uphold any allegation against the Temporary Worker the Temporary Worker shall have no right to receive any Fees in respect of any lost opportunity to work on the Assignment during that time and, in the event that the Assignment and/or these Terms is terminated the Temporary Worker shall have no right to be reinstated to any Assignment and/or be provided with alternative work.
4.11 Subject to any statutory entitlement under the relevant legislation referred to in clauses 4.16 (Annual leave) and 6 (Sickness absence) below and any other statutory entitlement, the Temporary Worker is not entitled to receive payment from the Company or the Client for time not spent on Assignment, whether in respect of holidays, illness or absence for any other reason unless otherwise agreed.
4.12 Subject to compliance with Regulation 12 of the Conduct Regulations the Company reserves the right in its absolute discretion to deduct from the Temporary Worker’s pay any sums which s/he may owe the Company including, without limitation, any overpayments or loans made to the Temporary Worker by the Company or any Losses suffered by the Company as a result of his/her negligence or breach of either the Company’s or the Client’s rules.
4.13 If the Company provides any equipment or clothing to the Temporary Worker to be used in the course of an Assignment with the Client, the Temporary Worker must take reasonable care of the equipment or clothing. Furthermore the Temporary Worker must return any equipment or clothing to the Company upon termination of the terms or within 3 days of a request from the Company. In the event that the Temporary Worker does not comply with the obligations set out in this clause, the Company reserves the right to deduct the cost of replacement equipment or clothing from any sums owed to the Temporary Worker. The question of whether the Temporary Worker has taken reasonable care of the equipment or clothing will be solely assessed by the Company’s reasonable judgement.
4.14 The minimum rate of remuneration shall be no less than the minimum rate of pay applicable under the National Minimum Wage legislation and guidance as applicable on the date of the Assignment.
4.15 The Company shall comply with its obligations under the Pensions Act 2008.
4.16 For the avoidance of doubt the Temporary Worker shall not be entitled to contact the Client regarding a complaint or enquiry about the Fee.
5. Annual leave
5.1 The Temporary Worker will be entitled to accrue, on a pro rata basis, 5.6 weeks holiday per holiday year.
5.2 Entitlement to payment for leave under clause 5.1 accrues in proportion to the amount of time worked by the Temporary Worker on Assignment during the leave year. In the course of any first year of an Assignment, the Temporary Worker is entitled to request leave at the rate of one- twelfth of the Temporary Worker's total holiday entitlement for the leave year, per complete month of the Assignment. For the avoidance of doubt, a Temporary Worker ceases to be engaged by the Company at the end of each Assignment and accordingly entitlement to annual leave does not accrue between any Assignments.
5.3 On completion of the Qualifying Period, the Temporary Worker may be entitled to paid and/or unpaid annual leave in addition to the Temporary Workers entitlement to paid annual leave under the WTR and in accordance with clauses 5.1 and 5.2 ("enhanced annual leave"). In those circumstances, the Company will inform the Temporary Worker of any such enhanced annual leave entitlement, the date from which such entitlement will commence and how payment for such entitlement accrues. For the avoidance of doubt, the Temporary Worker ceases to be engaged by the Company at the end of each Assignment and accordingly, entitlement to enhanced annual leave does not accrue between any Assignments.
5.4 The Temporary Worker shall endeavour to co-operate with the Client's requirements at all times. Holiday during an Assignment may only be taken on written notice by the Temporary Worker to the Company of at least twice the intended length of the holiday taken during an Assignment and with the Client's prior approval. The Temporary Worker must record all authorised holiday in the relevant timesheet. In certain circumstances the Company may require the Temporary Worker to take paid annual leave at specific times within the Assignment or notify the Temporary Worker of periods when paid annual leave cannot be taken during an Assignment.
5.5 Where the Temporary Worker has given notice of a request to take annual leave during an Assignment, the Company may require the Temporary Worker to postpone or reduce the particular period of annual leave that the Temporary Worker wishes to take. In such circumstances the Company will inform the Temporary Worker in writing, giving at least the same notice as the period of annual leave that it wishes to postpone or reduce it by.
5.6 Save where this clause is amended by the Booking Confirmation, where a bank holiday or other public holiday falls during an Assignment and the Temporary Worker does not work on that day, then subject to the Temporary Worker having accrued entitlement to payment for leave in accordance with clause 5.2 or clause 5.3 (if applicable), that day shall count as part of the Temporary Worker’s paid annual leave entitlement.
5.7 For the purposes of these Terms, the Company's holiday year will be the 12 month period commencing on the 1st January and ending on the 31st December. All entitlement to annual leave must be taken during the course of the holiday year in which it accrues (or during the length of the Assignment, if shorter) and, save as may be set out in the relevant Booking Confirmation, none may be carried over into the next holiday year where an Assignment extends beyond a holiday year. The Temporary Worker is responsible for ensuring that all annual leave is requested and taken within the holiday year.
5.8 The amount of holiday pay which the Temporary Worker will receive in respect of periods of annual leave accrued during the course of an Assignment will be calculated in accordance with and paid in proportion to the number of hours which the Temporary Worker has worked during that Assignment (or if lower, during 52 working weeks of that Assignment) and in accordance with clause 5.1, 5.2 and 5.3 ("Holiday Pay"). The Company understands that Temporary Workers prefer to receive advances of holiday pay in order to avoid forgetting to claim it and/or to help pay in advance for the cost of holidays. As such accrued entitlement to Holiday Pay will, be paid alongside the Temporary Workers weekly pay. This may mean that Holiday Pay is not paid to the Temporary Worker when the Temporary Worker takes their annual leave because the relevant holiday pay has already been paid. The accrued Holiday Pay paid to the Temporary Worker will be confirmed (i) in a rate schedule provided to the Temporary Worker on registration (and on any pay rate change) and/or available on request from the Temporary Worker's recruitment consultant contact at the Company and/or (ii) on each Booking Confirmation and/or
(iii) on the Temporary Worker's payslips.
5.9 Where an Assignment is terminated by either party, holiday entitlement shall cease to accrue.
6. Sickness and other absence
6.1 The Temporary Worker shall not be entitled to any contractual payment from the Company for absence due to sickness or any other reason (save for holiday absence in accordance with this Agreement). This shall not affect any entitlement the Temporary Worker may have to receive statutory sick pay.
6.2 If the Temporary Worker is unable to provide the Services to the Client by reason of sickness, injury, emergency or bereavement on any day when due or expected to provide the Services to the Client, the Temporary Worker shall notify both an appropriate representative of the
Company and of the Client prior to the agreed start time on the first such day of absence (or as soon as practicable thereafter) stating the reason for absence and the anticipated length of absence.
6.3 If the Temporary Worker continues to be unable to provide the Services to the Client by reason of sickness, injury, emergency or bereavement on any day when due or expected to provide the Services to the Client, the Temporary Worker shall notify both the Client and the Company on any subsequent days of absence prior to the agreed start time of that subsequent day.
6.4 Where the Temporary Worker is entitled to receive statutory sick pay, the Temporary Worker shall provide the Company with evidence of incapacity to work which may be by way of a self- certificate for the first 7 days of incapacity and a doctor’s certificate thereafter. For the purposes of statutory sick pay there is one qualifying day per week during the course of an Assignment and that qualifying day shall be the Wednesday in every week.
6.5 In the event that the Temporary Worker submits a statement of fitness for work (“the Statement”) or similar medical evidence, which indicates that the Temporary Worker may be subject to certain conditions, be fit to work/return to work, the Company will in its absolute discretion determine whether (a) any Temporary Worker's on-going Assignment shall be terminated and/or (b) will be permitted to continue in an on-going Assignment. In making such determination the Company may consult with the Client and the Temporary Worker as appropriate to assess whether the conditions identified in the Statement or similar documentation can be satisfied for the duration of the Assignment.
6.6 Where clause 6.5 applies, the Temporary Worker’s placement in a new Assignment or continuation in an on-going Assignment may be subject to the Temporary Worker agreeing to a variation of the Terms or the assignment details to accommodate any conditions identified in the Statement or other similar medical evidence as is appropriate.
7. Temporary Worker's status
7.1 The parties acknowledge that the Temporary Worker is not the employee, agent, partner or servant of the Company (or the Client) and accordingly:
(a) these Terms are not an exclusive arrangement and subject to clause 2.1(i) nothing in these Terms shall prevent the Temporary Worker from engaging in other services for any third party;
(b) the Company is not obliged to put the Temporary Worker forward for consideration by the Client for the provision of services nor is the Temporary Worker obliged to provide services to the Client beyond the termination or expiry of these Terms;
(c) the Temporary Worker shall comply with all legal and fiscal obligations of the country in which the Services are performed including but not limited to the WTR or local equivalent (if applicable) and any requirement to register residency;
(d) the Temporary Worker shall comply with the provisions of the Immigration, Asylum and Nationality Act 2006 (the "Act") in all relevant respects and, if it is subject to immigration control for the purposes of such Act, the Temporary Worker warrants that he is not (in relation to such leave) subject to any conditions which may preclude or have an adverse effect on the provision of the Services;
(e) the Temporary Worker shall indemnify the Company (or, as the case may be, the Client) from and against any Losses which the Company (or, as the case may be, the Client): may suffer or incur as a result of the failure of the Temporary Worker to comply with any of the representations, warranties and/or undertakings in this clause 7; and/or would not have suffered or incurred but for:
(i) the Temporary Worker claiming to be; and/or
(ii) some official, public body or authority for any purpose regarding the Temporary Worker as, an employee of the Company (or, as the case may be, the Client) or otherwise entitled to any rights or benefits that employees (as opposed to agency workers) enjoy.
8. Confidentiality and Intellectual Property
8.1 The Temporary Worker shall:
(a) keep confidential all information relating to the Company's, the Client's or any other Company client's business and affairs (including, for the avoidance of doubt, Payment Rates and Qualifying Payment Rates) ("Confidential Information") which may become known to it in connection with the supply of the Services or these Terms;
(b) not use any Confidential Information except for the purposes of performing the Services;
(c) without delay enter into any and all assignments of intellectual property rights (relating to the Work Results) or confidentiality undertakings that the Company or the Client may require it to enter into;
(d) not without the Client's express written permission remove from the Client's premises any material containing any Confidential Information;
(e) on request, return to the Company (or any other entity as the Company may direct) all material in its possession or control and belonging to the Client or the Company and/or containing Confidential Information;
(f) deliver up to the Client or the Company (as directed) at the end of each Assignment all documents and other materials belonging to the Client (and all copies) which are in its possession including documents and other materials created by him/her during the course of the Assignment; and
(g) not at any time to make any copy, abstract, summary or précis of the whole or any part of any document or other material belonging to the Client except when required to do so in the course of its duties under an Assignment in which event any such item shall belong to the Client or the Company as appropriate.
8.2 The Temporary Worker hereby assigns to the Client all present and future intellectual property rights in or relating to the Assignment including, without limitation, the right to sue for past infringements. Accordingly the Temporary Worker shall execute all such documents and do all such acts as the Company shall from time to time require in order to give effect to its rights pursuant to this clause.
8.3 The Temporary Worker shall from time to time do all such acts and things and sign all such documents (without cost to the Company or the Client) at the request of the Company as may be necessary to perfect the assignments referred to in clause 8.1(c).
8.4 The Temporary Worker shall indemnify the Company against any Loss the Company incurs or suffers arising from any breach of the Temporary Worker's obligations under this clause 8.
9. Termination
9.1 The Company may terminate the Assignment at any time without prior notice or liability.
9.2 The Temporary Worker may terminate the Assignment by giving notice to the Company, calculated by reference to the length of the Assignment in accordance with the following table:
| Length of Assignment |
Notice period |
| 0 days up to and including 6 days |
Not less than 24 hours' notice |
| More than 6 days but not more than 6 weeks |
2 Business days' notice |
| More than 6 weeks but not more than 13 weeks |
5 Business days' notice |
| More than 13 weeks but not more than 26 weeks |
10 Business days' notice |
| More than 26 weeks |
14 Business days' notice |
9.3 These Terms shall automatically expire at close of business on the End Date save that if the Assignment has not been completed by the End Date and the Client has confirmed to the Company that it wishes to extend the Assignment expiry shall be upon the date of actual completion of the Assignment as notified by the Client to the Company.
9.4 These Terms may be terminated prior to the End Date by the Company by notice with immediate effect (or, for the purpose of clause 9.4(n)(i) only, by the same period of notice as the Company receives from the Client, less one day) if:
(a) the Temporary Worker fails to attend the Location to provide the Service; does not inform the Client or the Company that they are unable to attend work during the course of an Assignment (as required in clause 2.4(d)) this will be treated as termination of the Assignment by the Temporary Worker in accordance with clause 9.1, unless the Temporary Worker can show that exceptional circumstances prevented him or her from complying with clause 2.4(d);
(b) the Temporary Worker fails to return completed signed timesheets in accordance with the provisions of clause 2.1(d);
(c) The Temporary Worker fails to comply with insurance requirements in accordance with the provisions of clauses 2.5 -2.9;
(d) the Company becomes unable to commence, continue or completely perform its obligations under these Terms for an uninterrupted period of 14 (fourteen) days by reason of Force Majeure affecting the Company and/or the Client and which is not within the respective control of the Company or the Client;
(e) the Temporary Worker has in relation to these Terms committed an act or omission of dishonesty, incompetence or negligence; or is convicted of any indictable criminal offence (other than, where the Services do not require the Temporary Worker to drive, a road traffic offence for which a penalty of imprisonment is not imposed); or becomes bankrupt, applies for, or has made against him, a receiving order or makes any composition with his creditors;
(f) the Company receives or obtains information which gives the Company reasonable grounds to believe that the Temporary Worker is unsuitable to provide services for the Client; or, if the information indicates that the Temporary Worker may be unsuitable, that the Company has reasonable grounds to believe that the Temporary Worker is unsuitable after the Company has made such enquiries as are reasonably practicable as to such suitability;
(g) the Company receives or obtains information which gives the Company reasonable grounds to believe that the Temporary Worker does not have permission to live and work in the United Kingdom or that the Temporary Worker's right to live and work in the United Kingdom has been revoked;
(h) the Company or the Client considers that the Temporary Worker has committed any serious breach of the obligations or committed any act of gross misconduct. Non- exhaustive examples of gross misconduct include dishonesty, theft, fighting, misuse of drugs or alcohol or any other acts or omissions which might bring the Company and/or the Client into disrepute.
(i) the Temporary Worker fails to provide to the Company any information requested by the Company on or prior to the Start Date;
(j) the Company has reason to believe that the Client will not meet its payment obligations;
(k) the Temporary Worker is asked to undertake work for which he is not suitably qualified;
(l) if the Temporary Worker is absent during the course of the Assignment and the Assignment has not been otherwise terminated under clauses 9.1 or 9.4(a) above the Company will be entitled to terminate the Assignment in accordance with clause 9.1 if the work to which the Temporary Worker was assigned is no longer available.
(m) if the Temporary Worker does not report to the Company to notify his/her availability for work for a period of 3 weeks;
(n) for any reason the Client:
(i) terminates its corresponding agreement with the Company; or
(ii) notifies the Company that it considers that the Temporary Worker has committed any act of gross misconduct; or
(iii) cancels its requirement for the Services prior to the Start Date, in relation to the provision of the Services by the Temporary Worker, and, for the avoidance of doubt, the Company shall incur no liability for Losses in connection with any such termination.
9.5 Termination or expiry of these Terms shall be without prejudice to the rights of the Company and/or the Client arising directly or indirectly out of the acts and/or omissions of the Temporary Worker prior to, in connection with or as a result of such termination or expiry.
9.6 In the event the Temporary Worker is terminated in accordance with clause 9.4(g) the Company may but shall not be obliged to carry out an investigation into any such misconduct allegations. There are no disciplinary rules and procedures, or grievance procedures, applicable to your engagement as a Temporary Worker. These procedures do not form part of these Terms and the application is entirely at the Company's discretion.
9.7 If you wish to raise a complaint you may submit a complaint following the Company's complaints procedure. Any complaint procedure does not form part of your contract of engagement as a worker and the complaint is entirely at the Company's discretion.
9.8 The Company's liability to the Temporary Worker for any Loss arising from the Company's breach of these Terms or of any statutory provision, negligence, misconduct or otherwise is limited to the fees that are payable to the Temporary Worker for the Assignment in respect of which the Company's liability to the Temporary Worker arose and limited to the Temporary Workers direct Loss only. The Temporary Worker shall use its reasonable endeavours to mitigate any Loss suffered arising out of or in connection with the Assignment. The Company's liability for death or personal injury arising from the Company's negligence and the Company's liability for its fraud or fraudulent misrepresentation is not limited or excluded.
9.9 Without prejudice to clause 9.4 the Temporary Worker shall indemnify the Company from and against any Losses for which the Company may be liable under the terms of its contract(s) with the Client and which arise as a direct or indirect result of the negligence of or breach of these Terms by the Temporary Worker or which arise as a direct or indirect result of a fraudulent act or omission by the Temporary Worker.
10. Details and identity of Temporary Worker
10.1 The Temporary Worker warrants:
(a) the correctness of the information supplied to the Company in any Application Documents;
(b) that the Temporary Worker has the experience, training, qualifications and any authorisation which the Client considers are necessary, or which are required by law or by any professional body for the Temporary Worker to possess in order to perform the Services; and the Temporary Worker shall, at the request of the Company, provide confirmation of its identity and written references and co-operate in any checks in relation to experience, training, qualifications and authorisations relevant to the performance of the Services;
(c) that the Temporary Worker is legally entitled to work in the United Kingdom;
(d) that the Temporary Worker has no criminal convictions which would reasonably affect the Company's and/or the Client's decision to allow the Temporary Worker access to the Location(s), the Client's Systems or to provide the Services;
(e) that the Temporary Worker is willing (or would be so willing if it were an individual) to work in the position the Client seeks to fill (to the extent that it is accurate to describe the provision of the Services under these Terms as "working in a position"); and
(f) that the Temporary Worker is not prevented by any other agreement or arrangement or any restriction (including, without limitation, a restriction in favour of any employment agency, employment business, or client) from fulfilling in full their respective obligations under these Terms.
10.2 The Company reserves the right to carry out, or instruct a third party to carry out any compliance checking, included but not limited to electronic identity checking procedures, to verify the identity of the Temporary Worker.
10.3 The Company has passed on a copy of the Company's privacy policy to the Temporary Worker informing the Temporary Worker of its right to pass his/her personal data to such a third party checking service for the purposes of and on the lawful grounds set out in such notice.
10.4 Subject to any relevant Data Protection Laws and in accordance with the Company privacy notice, the Company shall retain Application Documents for a minimum of 12 months following the termination of an Assignment. For the avoidance of doubt, this does not mean the Company is under any obligation to provide suitable Assignments for the Temporary Worker.